Book chapters
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1. Shahin,
A. (2006), "SERVQUAL and model of service quality gaps: A framework for
determining and prioritizing critical factors in delivering quality
services", In: Service quality – An introduction, Partha Sarathy V.
(ed), Andhra Pradesh: ICFAI University Press, pp. 117-131.
2. Shahin,
A. (2008), "Quality Function Deployment (QFD): A Comprehensive Review",
In: Total Quality Management - Contemporary Perspectives and Cases,
Rajmanohar, T.P. (ed), Andhra Pradesh: ICFAI University Press, pp. 47-79.
3. Shahin,
A. (2010), "A Comprehensive Framework for Six Sigma Critical Success
Factors - with an Experience in a Developing Country", In: Quality
Management and Six Sigma, Coskun,
A. (ed), Croatia: Sciyo,
pp. 43-52.
4. Shahin,
A. and Pourhamidi, M. (2013). "Cost of quality and profit value of Six
Sigma", in Shahin, A. (ed), Six Sigma, Cheyenne, WY: AcademyPublish, pp.
135-147.
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