Persian pages  Persian pages   Related Sites  Related Sites   Training  Training   Future Programs  Future Programs   Students  Students   Knowledge Networks  Knowledge Networks   Quality Management Research Group  Quality Management Research Group   Resume  Resume  
   News ››
   Academic qualifications
   Research Interests
   Job background
   Academic memberships
   Book chapters
   Journals' editorial board
   Journals' reviewer
   Research projects
   Supervised/advised theses
   Short resume
   Contact us

Which of my books you are more interested to read ?
: The Good Quality Managers Guideline (Translated)
: Customer Loyalty: Concepts and Models
: Principles and Techniques of Lean Six Sigma
: Principles of Handling Conferences and Workshops
: Innovation Management
: The Application of Data Mining in Marketing
: Energy Management
: Total Quality Management
: Six Sigma

5/19/2024 Sunday  


Book chapters   

1.    Shahin, A. (2006), "SERVQUAL and model of service quality gaps: A framework for determining and prioritizing critical factors in delivering quality services", In: Service quality – An introduction, Partha Sarathy V. (ed), Andhra Pradesh: ICFAI University Press, pp. 117-131.

2.    Shahin, A. (2008), "Quality Function Deployment (QFD): A Comprehensive Review", In: Total Quality Management - Contemporary Perspectives and Cases, Rajmanohar, T.P. (ed), Andhra Pradesh: ICFAI University Press, pp. 47-79.

3.    Shahin, A. (2010), "A Comprehensive Framework for Six Sigma Critical Success Factors - with an Experience in a Developing Country", In: Quality Management and Six Sigma, Coskun, A. (ed), Croatia: Sciyo, pp. 43-52.

4.    Shahin, A. and Pourhamidi, M. (2013). "Cost of quality and profit value of Six Sigma", in Shahin, A. (ed), Six Sigma, Cheyenne, WY: AcademyPublish, pp. 135-147.

Dr. ArashShahin All Rights Reserved

Design and Generate Software by ( Esfahan Host ) 2004 - 2024